FAQ
What are electrolytes?
Electrolytes are minerals that carry an electrical charge when dissolved in water. Sodium, potassium and magnesium are examples of electrolytes. They are naturally present in the body and are also obtained through food and drink.
What does one Ely stick contain?
Each 5.1 g stick contains:
- 800 mg sodium
- 200 mg potassium
- 60 mg magnesium
For the complete ingredient list, nutritional information, allergens and directions for use, please see the product page and the packaging.
How do I use Ely?
Mix one stick with water according to the directions on the packaging. Do not exceed the recommended daily intake.
When can I use Ely?
Ely is a convenient way to add electrolytes to your drink. Many people choose electrolytes around exercise, warm weather, travel or other occasions when they want an easy hydration routine.
Is Ely sugar-free and vegan?
Yes. Ely is sugar-free and vegan.
What flavour is available?
Our launch flavour is Lemon. Any new flavours will be announced on our website and social channels.
Is Ely suitable for everyone?
Always read and follow the information on the packaging. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Keep out of reach of young children.
If you are pregnant or breastfeeding, have a medical condition — particularly one affecting your kidneys, heart or electrolyte balance — or take medication, speak to a healthcare professional before use.
How should I store Ely?
Store the product in a cool, dry place, away from direct sunlight and out of reach of children. Keep each stick sealed until use and follow any additional storage instructions on the packaging.
Where do you deliver?
We offer worldwide shipping. Available destinations, delivery options, prices and estimated delivery times are shown at checkout. Delivery may be unavailable to certain destinations because of carrier limitations or local import rules.
How long does delivery take?
The estimated delivery time for your destination is shown at checkout and in your order confirmation. Delivery estimates are not guaranteed and may be affected by customs, weekends, public holidays or circumstances outside our reasonable control.
Can I change or cancel my order?
Contact us at info@elydrinks.com as soon as possible. We cannot guarantee changes once an order has entered fulfilment. Your statutory right of withdrawal is explained in our Return Policy.
My order is damaged, incorrect or incomplete. What should I do?
Email info@elydrinks.com as soon as possible and include your order number, a description of the issue and clear photos of the parcel and products. Please keep the packaging until we have handled your case.
How can I contact Ely?
Email us at info@elydrinks.com. We aim to respond within 1–2 business days.